Monday, 10 July 2017

Operation Associate at Safi.ng

Safi.ng is a startup Company based in Lagos, Nigeria that wants to redefine the laundry and dry cleaning industry. We understand that Lagos is a busy town and nobody like doing chores like laundry. Our goal is to take this burden off every Lagosian by providing the most convenient laundry and dry-cleaning service to our customer all from our app.

We are currently recruiting to fill the position below:

Job Title: Operations Associate

Location: Lagos

Job Description

We are currently looking to hire an Operations Associate to help provide support to our customers, drivers and everyone in between.
As part of the team, you will be providing top-level customer service by managing the emails, phone calls and text messages that come in.
We are looking for people that want to have fun while they work and love figuring out solutions to real-time problems.
If you are empathetic, can remain calm under pressure and feel like you can effectively communicate with almost anyone, this position is for you.

Responsibilities

Manage scheduling and dispatch
Balance the inbound calls, texts and emails from customers, partner dry-cleaners and drivers.
Go above and beyond to ensure satisfaction for our customers and drivers.
Work with engineering team to improve product and customer experience
Be a passionate safi.ng representative

Requirements

Bachelor's degree (4-year university)
1+ year(s) of customer service experience is a plus but not a must.
Service hours include early mornings, late evenings, and weekends
Effective communication skills (verbal and written)

Application Closing Date
24th July, 2017.

Method of Application
Qualified candidates should send their CV's to: hr@safi.ng


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