Friday, 14 July 2017

Graduate Customer Service Officer


- Zerofinance is an online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets and much more!

- We believe we provide consumers an enjoyable online retail experience through our user-friendly website.

- We offer a wide selection of authentic products from various reputable brands at competitive prices which are delivered in a speedy and reliable manner.

Job Title: Customer Service Officer
Location: Lagos

Duties and Responsibilities

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through
open and interactive communication

-Provide accurate, valid and complete information by using the right methods/tools

-Meet personal/customer service team sales targets

-Provides customer additional information or explains services

-Discusses products offered and ensures customer satisfaction

-Accurately captures customer information

-Creates and maintains service reports

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-Keep records of customer interactions, process customer accounts and file documents

Relevant Skills, Qualification, Attributes & Experience

B.Sc/HND in Social Sciences or any other relevant course of study
0 - 1 year cognate experience in Customer Service.

-Excellent Interpersonal Skills

-Must be computer literate

-Excellent communication, reporting skills

-Applicants must not be more than 20 - 25 years

Application Closing Date
31st July, 2017.

Method of Application
Interested applicants should send their CV's to:
Monica.umeh@zerofinance.com.ng

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