Tuesday, 18 July 2017

Customer Relationship Officer at Dragnet Solutions

Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently looking for suitably qualified candidates to fill the position below:

Job Title: Relationship Officer

Location: Nigeria

Job DescriptionWe are looking to engage a young Graduate Relationship Officer for our Relationship Management Unit.

Key Responsibilities

Develop close relationships with Customers, Vendors and manage clients

Grow the individual client business through continuous interaction and persuasion

Serve as the escalation point on Customs related matters/queries and ensure prompt resolution

Proffer solutions to escalated customer service issues

Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation

Responsible for negotiation of suitable clearing rates with new clients

Ensure agreed rates, terms and credit days are maintained in clients transactions

Play an active role in developing new service plan to fit customer requirements

Monitor client satisfaction through customer experience measurement

Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.

Updating clients on status as well as delivery schedule of a shipment

Perform customer research and profiling to identify and captialize on unmet market needs

Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals

Ensure accurate weekly activity reports on job progress are sent to Customers

Executing vendor- efficiency customer surveys and analyzing results

Skills Requirements

Clear verbal and written Communication skills

Time Management skills

Management of personal emotions

Ability to listen closely to Customers

Strong customer focus

Persuasion skills

Ability to handle surprises and manage situations calmly

Other Requirements:

Minimum of 1 year experience in a similar role

Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client

Account Management will be an added advantage.

Competence in Microsoft office products, most especially Excel is a must.

Salary Range
N 50,000 - N 70, 000.

Application Closing Date
Not Specified.

How to Apply

Click here to apply online


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