Monday, 10 July 2017

Customer Service Officer at Zerofinance

Zerofinance is an online retailer of consumer goods such as Electronics and other household appliances, Mobile phones, Tablets and much more! We believe we provide consumers an enjoyable online retail experience through our user-friendly website. We offer a wide selection of authentic products from various reputable brands at competitive prices which are delivered in a speedy and reliable manner.

Job Title: Customer Service Officer

Location: Lagos

Duties and Responsibilities

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Accurately captures customer information
Creates and maintains service reports
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents

Relevant Skills, Qualification, Attributes & Experience
B.Sc/HND in Social Sciences or any other relevant course of study
0 - 1 year cognate experience in Customer Service.
Excellent Interpersonal Skills
Must be computer literate
Excellent communication, reporting skills
Applicants must not be more than 20 - 25 years

Application Closing Date
31st July, 2017.

Method of Application
Interested and qualified candidates should send their CV's to: Monica.umeh@zerofinance.com.ng

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