Friday, 2 June 2017

VACANCY: GRADUATE CUSTOMER CARE OFFICER WANTED


Recruut - Our client is an apparel and accessories fashion retailer and has over years grown into one of the biggest fast fashion retailers in Nigeria. Focusing on top quality and affordable prices for female fashion items and has equally amassed a huge community of ardent buyers for its unique service offering.

We are recruiting to fill the position below:

Job Title: Customer Care Officer, Retail

Location: Lekki

Job Description
Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests

Organize workflow to meet customer timeframes

Direct requests and unresolved issues to the designated resource
Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken
Prepare and distribute customer activity reports

Maintain customer databases
Manage administration

Communicate and coordinate with internal departments

Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

Qualifications
B.Sc ( University Degree)

Knowledge of customer service principles and practices

1 year experience in customer care is a must

Knowledge of relevant computer applications

Ability to type

Knowledge of administrative procedures

Numeric, oral and written language applications

Product knowledge

Salary
Monthly pay is 60,000 (net).

Application Closing Date
Not Specified.

How to Apply

Click here to apply online

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