Thursday, 22 June 2017

Vacancy: Customer Support Executives - Lagos (3x)

Job Description

Our Client is a Nigerian startup eCommerce brand. They specialize in online sales of cutting-edge fashion and accessories and offer a wide variety of fashion-related content to our customers. Due to expansion, they have openings for Three (3) Online Customer Support Executives in Lagos Only.

Key Responsibilities

Receive calls and answer inquiries from customers
Take orders from customers
Provide reassurances on behalf of the brand
Ensure brand image is at its best
Provide impeccable customer service
Resolve complaints and grievances
Relay information from management to customers when needed
Cold calling and after sales review as when necessary
Maintaining call and request logs

Key Requirements

Should have work experience in online customer support or sales support or customer service
6 months - 18 months work experience in a similar position
Should have a degree and have completed NYSC
MUST have a LAPTOP and an ANDROID phone
Relevant experience must be from eCommerce/FMCG/Retail
Should understand the ideas of a startup
Must be passionate about startups
Should be well attuned with the functioning of eCommerce
Must have excellent customer service skills
Should be very young, smart and eloquent
Females are highly advised to apply
Must be sound in spoken English with strong communication skills
Must be knowledgeable with computer operations and the internet

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