Monday, 26 June 2017

Graduate Customer Service Internship Recruitment at Jumia

KornerStone Staffing - Our client, Jumia a big player in the FMCG Industry, is looking to recruit a suitable and qualified candidate to fill the vacant position below:

Job Title: Customer Service Intern
Location: Lagos

Summary
This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

Responsibilities
- Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.

- Must effectively manage different communication channels:resolve customer complaints via all available phone, email.

- Direct or route customer calls to appropriate personnel for assistance. Work with customer service manager to ensure proper customer service is being delivered.

- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Handle dissatisfied customers in a polite and professional fashion.

- Track and follow-up all customer requests in a timely manner. Compile reports on overall customer satisfaction. Identify and assess customers’ needs to achieve satisfaction.

- Track and follow-up all customer requests in a timely manner. Compile reports on overall customer satisfaction. Identify and assess customers’ needs to achieve satisfaction.

Knowledge, Skills, and Experience:

Minimum BSC /HND required in any field.

1-2 years relevant experience Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level Effective communication and interpersonal skills (both written and verbal) Self-motivated and able to work independently and in team environments Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook Ability to multi-task and manage several projects simultaneously Exceptional customer service and follow up skills.

Application Closing Date Not Specified.

How to Apply
applicants should:
Click here to apply online

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