Wednesday, 17 May 2017

VACANCY: GRADUATE FRONT DESK OFFICER/RECEPTIONIST AT FIRST CATALYST MARKETING

First Katalyst Marketing, poised to become a first class ideas powerhouse in west africa and to be one of the top ten agencies within the sub-region within a short time frame, we thus provide cost effective, value adding and result oriented marketing solutions to our clients through the power of ideas, thereby building long-term relationship between them and their consumers and sustainable profitability for both agency and clients.

We are recruiting to fill the position below:

Job Title: After Sales Front Desk Officer/Receptionist

Location: Calabar

Job Descriptions

Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process

Education & Experience

A degree with minimum of 1-2 years related experience.

Application Closing Date
20th May, 2017.

How to Apply
Interested and qualified candidates should send their applications and CV's (in MS Word or PDF Format) stating their desired position and locations as the subject of the mail to: yinka@firstkatalystmarketing.com




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