Tuesday, 21 March 2017

FRONT OFFICE EXECUTIVE, IBIS HOTELS, LAGOS

JOB TITLE:    FRONT OFFICE EXECUTIVE

LOCATION:   LAGOS

JOB DESCRIPTION

Register guests and assign rooms while accommodating special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations and room rates.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows the location and number of available rooms as well as the activities and services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and blocked rooms.
Possesses a working knowledge of the reservations desk. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Knows how to use front office equipment.
Performing cashier related functions like posting charges to guest accounts, currency exchange, bill / invoice settlement, posting charges to the guest, paid out’s, Foreign currency exchange etc.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Knows all safety and emergency procedures, is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

REQUIREMENTS

Educated to University Degree level or its equivalent.
At least 3 years’ experience in similar job position.
Experience with Hotel Property Management System,  preferably OPERA
Experience in the hospitality industry is an added advantage.

TO APPLY forward CV to h6708-hr@accor.com with the job title as subject of the mail.

Deadline:   5th April 2017




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