Monday, 13 March 2017

CORPORATE SUPPORT AGENT VACANCY AT SWAP CONSULTING

JOB TITLE: Corporate Support Agent

LOCATION: Lagos

JOB RESPONSIBILITIES:

  • Perform all functions of a corporate support agent
  • Follow up on all unresolved complaints, with view to resolving them
  • Manage the affairs of the corporate support center (agents and complaint).
  • Attend and participate in company Quality Assurance and Compliance in service/training programs on an ongoing basis.
  • Incident management: receives, log and take ownership o all faults.
  • Dissemination of information regarding network faulty condition, causes, planned outage period for repair/preventive maintenance.
  • Execute customers' transactions in line with customer care methods and procedures to ensure that customers receive the best service possible while processing requests and concerns.

JOB REQUIREMENTS

A university degree in applied science
1-2 years experience in Telecom. service provisioning with emphasis on customer liaison, customer relations, technical, human relations in telecom/ISP company

0 comments:

Post a Comment